The questions we're asked most often.
- What are the benefits of joining Kenzai as a Member?
- How much is Kenzai Membership?
- Do I need to be a Member to sign up for Advanced Programs?
- Where can I find a schedule of upcoming Advanced Programs and Skill Courses?
- How do I manage my Kenzai Membership subscription?
- How do I cancel my membership?
- What can I do with my Membership when I’m not on a structured program?
- I am in the middle of a Kenzai program. Can I purchase an annual membership now?
- I have already purchased an advanced program, but would like to sign up for Membership. What can I do?
- I have a restart credit for next year. Will it still be valid?
- Can I pause or freeze my Membership?
- What is your refund policy?
- I am an alum. What can I do on the site without joining as a Member?
- Do you have a free Membership trial period for alums?
- Can Membership be paid in split installments onine?
- Have a Membership question not answered here?
What are the benefits of joining Kenzai as a Member?
When you purchase an annual membership to Kenzai, you unlock unlimited access to all current and future programs, two week skill courses, and other community challenges - all for one flat annual price. You will have access to daily workouts and nutrition plans based on your fitness goals. Members enjoy trainers and nutritionists support year round.
How much is Kenzai Membership?
Effective January 1, 2018, Kenzai Membership is offered as a 12 month subscription at $1,195 for new trainees and $695 for alumni. We also offer new graduate discounts for new trainees that sign up within 30 days of graduation. New graduates will receive a discount code for their program group upon graduation. Pricing and promotions are suggest to change in the future.
Subscriptions will automatically renew on an annual basis. Contact us anytime at firstname.lastname@example.org to cancel prior to your renewal. Your price is locked for the duration of your subscription excluding any one-time promotional discounts. As we add new programs, skill courses, and other benefits the price for new members will increase. The earlier you sign up the better to lock in the best annual membership pricing and enjoy an "all-access" pass to everything we have to offer.
Current trainees and alumni can view the annual membership pricing by clicking on your Programs tab after logging into your Kenzai account. If you have never completed a program with Kenzai, we invite you to contact a Membership Advisor (email@example.com) to determine the best tier of membership for you.
Do I need to be a Member to sign up for Advanced Programs?
No. Kenzai Alumni can view the Advanced Program Schedule sign up for Advanced Programs at https://www.kenzai.com/training/. Kenzai Members can sign up for Advanced Programs by visiting the Programs tab on their Kenzai dashboard at any time.
How do I manage my Kenzai Membership subscription?
We recently upgraded our subscription portal to Zoho Subscriptions to make it easier to print invoices and payment confirmations, update addresses, and credit card information. Please email us at firstname.lastname@example.org to activate your Zoho Subscriptions customer account. We'll send you an invitation by email and instructions to get started.
How do I cancel my membership?
Members can email Customer Service at email@example.com to cancel at anytime. Upon cancellation, your Membership will be valid until the end of the current subscription period and will not automatically renew. You will be able to continue to participate in programs, skill courses, and utilize other membership benefits until your subscription expires. Kenzai does not provide prorated refunds for the unused portion of memberships cancelled after the 14 day refund period.
What can I do with my Membership when I’m not on a structured program?
You will have access to daily workout plans based on how much or how little you want to exercise a week (Daily, 5x, or 3x a week), as well as a customized diet based on your fitness goals. There will also be community activities and exciting new Skill Courses and mini-challenges.
I have already purchased an advanced program, but would like to sign up for Membership. What can I do?
You can purchase Membership and request a refund your future program. We will process the refund.
I am not a Member but I have a restart credit. Will it still be valid?
Yes, we will absolutely honor the restart. You can choose to sign up for an annual Membership after the completion of that program if you wish. Alternatively, you can lock in the Membership pricing now. We leave the option to you.
Can I pause or freeze my Membership?
You can request to pause Membership for up to one year for pregnancy or serious medical conditions. Non-medical exemptions will not be made.
What is your refund policy?
You may request a refund within 14 days from your Membership start date.
I am an alum. What can I do on the site without Membership?
You will have continued access to all the training materials (workouts, lessons, diets, and photos) for each program that you’ve completed. While you may not post new blogs, you will be able to leave comments on other Kenzai blogs.
Do you have a free Membership trial period for alums?
We offer a 30-day Membership Trial upon completing a Kenzai entry program, trainees will be able to sign up for two week skill courses, request maintenance nutrition plan updates, select from 3, 5, or 7 day per week maintenance workouts, access weekly notes on health and wellness, and sign up for Membership at a special price.